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Install problems under Vista

I upgraded my laptop from XP Home to Vista Business a few months ago and apart from needing to add extra memory – Vista needs at least 1GB to run reasonably – it has been more painless than I feared. Most of the initial hardware and software problems have now been resolved by program patches and drivers but there are a few outstanding niggles. One of these was that some installers didn't complete properly. Apple Quicktime was failing with error code 2738. Using the world's ultimate IT problem solving tool (Google) I just tracked down a solution which resolves the Quicktime issue and apparently several others.

For some reason Vista doesn't register vbscript.dll so you need to do it manually.

  • Check where vbscript.dll is: usually
    C:\Windows\System32.
  • Now you need to start a command prompt with admin privileges: go to start -> accessories and the right click on
    command prompt, choose "run as administrator" and enter the administrator password if asked.
    • If not already there, change to the folder where you found vbscript.dll.
      Use a command like this: cd
      C:\Windows\System32
  • Now enter: regsvr32 vbscript.dll
  • You should get confirmation that vbscript.dll has
    been registered

Now, hopefully, your install should work. Apparently this fixes several
installs including iTunes, WinZip and even Outlook 2007.

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